Return & Refund Policy

Important information about returns, exchanges, refunds, out-of-stock items, and shipping delays.
We recommend contacting us before returning any item to avoid unnecessary customs charges, delays, or rejected returns.

⏰ 1. Return Timeframe

  • Please request a return or exchange within 7 days of delivery.
  • Requests made more than 7 days late will not be accepted.
  • Once your request is submitted, we will review it and reply with the approval result within 24 hours.

📦 2. How to Return

  1. Email our customer service team at Support@kicksown.com to request return approval.
  2. Once approved, we will provide the return warehouse address. We will assign the most suitable return address based on your location.
  3. After approval, you must:
    • Ship the item within 5 days
    • Provide a valid tracking number
Returns without prior approval, returns shipped late, or returns without a valid tracking number will not be accepted.

🌍 3. Important International Return Notices

  • Around 80% of return packages sent to China may be inspected by customs, which may result in additional taxes of $50+. These charges are borne by the customer.
  • Do NOT use FedEx for returns to China, as parcels may be detained by customs.
  • We strongly recommend contacting us before returning any package to avoid unnecessary customs costs. 

✅ 4. Return Requirements

  • Items must remain unused, with original tags and packaging intact.
  • Please include a paper note with your order number and name inside the package for verification.

⚠️ 5. Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item:

  1. Contact us immediately and provide clear photos of:
    • The item (front and bottom)
    • Tags
    • Packaging
  2. We will evaluate the issue and provide a solution within 24 hours.

Serious Damage / Wrong Item

If the item is seriously damaged, or if you receive the wrong size or wrong style, we will offer either a free replacement or a full refund. In these cases, we will bear all related shipping costs.

* If the incorrect shoes have already been used, we are unable to process a refund.

🚫 6. Non-Returnable Items

We do not accept returns for the following items:

  • Custom or personalized items
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us before returning it.

🔄 7. Exchanges

To request an exchange, please choose one of the following options:

Option A – Fastest
  • Place a new order for the correct item or size
  • Return the original item
  • Once the return is received, we will process your refund promptly
Option B – Standard
  • Send back the original item first
  • After we receive and verify the return, we will ship the replacement
If the exchange is not due to a product defect or our mistake, return shipping costs will be the customer’s responsibility.

💳 8. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, a refund will be issued to your original payment method within 2–3 business days.
  • Please note that your bank or credit card provider may require additional time to process and post the refund. 
If it has been more than 10 business days since your refund was approved and you still have not received it, please don't hesitate to contact us at Support@kicksown.com.

📭 9. Out-of-Stock & Order Shipping Notice

Out-of-Stock Policy

If an item you ordered becomes unavailable, we will notify you as soon as possible. You may choose one of the following solutions:

  • Exchange for another item
  • Wait for restock
  • Receive a full refund

Shipping Delay Policy

  • We aim to ship orders within 2–3 business days.
  • If shipment is delayed for any reason, we will:
    • Inform you of the reason on the same day
    • Provide the expected shipping timeline
    • Update your order status daily until shipment

Additional Notice:

1. Risk orders: We may ask you to confirm that the order was placed by you.

2. Custom orders: Please review and acknowledge the applicable customization policies before we begin processing.

Tip: We also recommend checking your email or SMS promptly to avoid shipping delays.

🚚 10. Shipping & Return Cost Policy

  • We offer free shipping on sneaker orders over $99 after successful payment.
  • If you return or exchange an item for personal reasons rather than quality issues, you will be responsible for:
    • The original shipping cost
    • The return shipping cost
By placing an order with KICKSOWN, you acknowledge and agree to the terms above.