Shipping & Order Help

Use the tracking link in your shipping confirmation email or visit our tracking page. Tracking can take a short time to update after the carrier receives your package.

Track your order →

Tracking may pause while a parcel is moving between facilities, clearing customs or waiting for the local carrier to scan it. If the status remains unchanged longer than the estimated delivery window, contact support with your order number.

KICKSOWN serves international destinations. Available shipping options, charges and the current delivery estimate are shown at checkout for your destination.

Read the shipping policy →

Import duties and taxes may be charged by your destination country. These charges are determined by local authorities and may not be included in your checkout total unless explicitly stated.

Review the Return & Refund Policy first, then contact support before sending an item back. Include your order number and the reason for the request. Items returned without authorization may not be accepted.

Read the return policy →

After an approved return is received and inspected, the support team will confirm the refund. Your bank or payment provider may need additional time to post it to your account.

Measure your foot length and compare it with the size information on the product page. Fit can vary by model, so check the specific product guidance before ordering.

How to measure your foot →

Availability can change by model, color and size. Use the restock notification option when available, or contact support about the specific product and size.

KICKSOWN states that its products are authentic and quality checked before shipment. Visit the Authenticity page for the current published guarantee and supporting information.

Read our authenticity information →

Take clear photos of the product, packaging and shipping label as soon as possible. Contact support with your order number and the photos so the team can review the issue.

Contact support →