Dear Customers,
Thank 您適合您的 continued trust 與支撐! Recently, 我們擁有 noticed discussions online regarding 訂單 deliveries. 確保 transparency, 我們 would 如同 clarify situation.
main reason 適合這款訂單 dispute 該 配送 information incorrect, 與 logistics company unable 聯絡 recipient 透過 provided 電話號碼, resulting 在 failed 配送。 customer 擁有 already filed chargeback 搭配 bank 與 received 全額退款 (see images 1 & 2).
image 1
image2
這款 customer placed two separate 訂單 於我們的網站， purchasing three 雙的 Gamma 1 運動鞋在不同配色— 第一訂單 included one 雙, 與 second 訂單 included two 雙. 我們 carefully packed 與 shipped 訂單 according provided 詳情與擁有 kept 完成配送記錄 適合 verification. According tracking information, 所有包裝 successfully arrived 在 U.S. However, due incorrect recipient 地址詳情 與 inability 聯絡 recipient, 包裝 could 不 delivered 作為 intended. 確保 safety 的包裝， logistics company returned them post office 適合 further processing. 作為的立即， one 包裝擁有 successfully delivered (see image 3).
image 3
Additionally, 我們擁有 noticed 該這款 customer 擁有 falsely accusing us 於 social media, claiming 該包裝我們 sent purchases 來自 another platform. 這款不 true, 與我們想要 clarify facts 確保 accurate information presented.
於 Kicksown, 我們 committed providing 流暢與可靠 shopping 體驗同時 actively addressing 任何 logistics concerns. However, successful 配送 requires 兩者我們的 efforts 與 cooperation 的 customers, including providing accurate 配送 information 與 maintaining effective communication 搭配 courier.
我們 value 與歡迎 feedback 來自所有我們的 customers 與 remain open 與透明 在我們的 communication. If 您 encounter 任何 issues 搭配您的訂單配送， 我們 encourage 您 聯絡 Kicksown’s 客戶服務團隊 directly. 我們 dedicated offering 最佳 possible solutions, including rescheduling 配送 或 processing 退款 if 包裝 cannot delivered.
Thank 您適合您的 understanding 與支撐!
Kicksown 團隊