FAQ

You can reach us via the following email addresses:

📧 Support@kicksown.com (Customer Service)
📧 Cooperation@kicksown.com (Business Cooperation)
📧 Contact@kicksown.com (Feedback)

If you need a packing video, please leave your order number in the comments.

TikTok:
@kicksown_packing (Packing videos)
@kicksowncom
@kicksownews

Instagram:
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@kicksownews
@kicksown_ellen
@slayyyyy_oo

X: @kicksowncom

Yes, we ship all over the world. We provide free shipping on orders over $99. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

KICKSOWN WEBSITE → TRACKING PAGE → FILL IN THE ORDER NUMBER → TRACK

We offer 100% authentic products with zero possibility of fake items.

If any product you receive is proven to be fake, we will refund three times the amount you paid.

Our system updates stock every day, but temporary shortages may occur due to delayed updates or items being out of stock.

You can subscribe to specific products on our website, and you will be notified automatically when they restock.

We support the following payment methods:

PayPal, Visa, Mastercard, American Express, Discover, Diners Club,
Amazon Pay, Apple Pay, Bancontact, Meta Pay, Google Pay, iDEAL, Shop Pay, Klarna, Afterpay.

If you experience any issues with payment, please contact our customer service for additional options.

In Peru, when customers purchase products from overseas, local banks may charge an additional value-added fee. This fee is collected by the bank according to local policy and is not paid to us as the seller.

Because this fee has already been paid to the bank, it will not be charged again when the package arrives at the local post office.

In other words, this is a local policy-related bank charge, not an extra fee from the seller or the shipping company.

When customers place a order, 3 days needed for preparing the packages. Because of the distance problem and the post questions, Peru packages take 1-2 months to arrive. It’s a time question, but the delivery is safe, so if you don’t mind this, you can purchase it.

The packages delivered to Chile will take 1-2 months in total because of the distance and the post itself, but the safety of the package is totally guaranteed. So, don’t worry about the process, and if you don't mind this duration, you can place orders.

There are Nike JA 3, Li-Ning JB 3, Gamma 1, Anta Kyrie series sneakers and many other popular one inside our mysterious box. Totally worthy!

1. Performance Guarantee:
Our customized sneakers are made from original shoes, so performance is guaranteed.

2. Normal Wear:
The painted design may naturally wear with frequent play.

3. Production Time:
Please allow 7–12 business days for production.

4. Sales Policy:
Each pair is made to order, so all sales are final. If that’s okay with you, go ahead and place your order!