🇪🇺 European Union Consumer Rights

If you are a consumer residing in the European Union, you have the legal bon to withdraw de your purchase within 14 jours of receiving your order without providing any reason.

This bon is granted under the EU Consumer Rights Directive.

⏰ 1. Return Period

You may request a return within:

• 14 calendar jours de the date your order is delivered.

To exercise your bon of withdrawal, please contact us before the 14-day period expires.

Email: Support@kicksown.com

📦 2. How to Return an Item

Step 1

Contact us at: Support@kicksown.com

Please provide:

• Order Number
• Full Name
• Email Address
• Reason pour Return (optional)

Step 2

We will provide return instructions et the most suitable return address based on your location.

Step 3

Ship the item within 14 jours after notifying us of your decision to return.

✅ 3. Return Conditions

Returned produits must:

• Be in their original condition
• Include original packaging
• Include original accessories
• Include original tags where possible

Customers may inspect the product as they would in a retail store.

🔄 4. Exchanges

Customers may exchange produits for:

• Different sizes
• Different colors
• Alternative produits

Exchange requests are subject to product availability. If the requested replacement is unavailable, customers may choisissez a refund instead.

⚠️ 5. Damaged, Defective, or Incorrect Produits

Please inspect your order immediately upon delivery.

If you receive:

• A defective item
• A damaged item
• An incorrect item
• An incorrect taille shipped by us

Please contact us within 48 hours et provide photographs.

In such cases, Kicksown will:

• Provide a replacement, or
• Provide a full refund

🚫 6. Non-Returnable Items

The following produits cannot be returned:

• Personalized produits
• Customized produits
• Produits manufactured according to customer specifications
• Gift cards

These exclusions apply only where permitted under applicable law.

💳 7. Refund Politique

Once your returned item has been received et inspected:

• Refunds will be issued to the original payment method.
• Refunds will be processed within 7 jours.
• You will receive email confirmation once the refund has been completed.

Depending on your payment provider, additional processing time may apply.

🚚 8. Return Expédition Costs

Customer Responsibility

If you are returning a product because:

• You changed your mind
• You ordered the wrong taille
• You no longer want the item

You are responsible pour return expédition costs.

Kicksown Responsibility

Kicksown will cover return expédition costs if:

• The product is defective
• The product is damaged during delivery
• We shipped the wrong product
• We shipped the wrong taille

📭 9. Order Cancellation

Orders may be cancelled before shipment.

• If your order has not yet been shipped, a full refund will be issued.
• If your order has already shipped, the standard return procedure will apply.

📦 10. Out-of-Stock Produits

If an item becomes unavailable after purchase, you may choisissez:

• A replacement item
• Waiting pour restock
• A full refund

🚚 11. Expédition Delays

While we strive to dispatch toutes orders promptly, delays may occasionally occur.

If your shipment is delayed:

• We will notify you as soon as possible.
• We will provide updated expédition information.
• We will continue to provide updates until shipment.

📞 12. Contact Information

Kicksown Customer Support

Email: Support@kicksown.com

Website: www.kicksown.com

📝 EU Withdrawal Form

Complete et submit this form only if you wish to withdraw de your purchase.