Dear Customers,
Thank you pour your continued trust et support! Recently, we have noticed discussions en ligne regarding order deliveries. To ensure transparency, we would like to clarify the situation.
The main reason pour this order dispute is that the expédition information was incorrect, et the logistics company was unable to contact the recipient via the provided phone number, resulting in a failed delivery. The customer has already filed a chargeback with the bank et received a full refund (see images 1 & 2).
image 1
image2
This customer placed two separate orders on notre website, purchasing three pairs of Gamma 1 sneakers in different colorways—the first order included one pair, et the second order included two pairs. We carefully packed et shipped the orders according to the provided details et have kept a complete expédition record pour verification. According to the le suivi information, toutes packages successfully arrived in the U.S. Cependant, due to incorrect recipient address details et the inability to contact the recipient, the packages could not be delivered as intended. To ensure the safety of the packages, the logistics company returned them to the post office pour further processing. As of now, one package has been successfully delivered (see image 3).
image 3
Additionally, we have noticed that this customer has been falsely accusing us on social media, claiming that the packages we sent were purchases de another platform. This is not true, et we want to clarify the facts to ensure précis information is presented.
At Kicksown, we are committed to providing a smooth et reliable achat experience while actively addressing any logistics concerns. Cependant, successful delivery requires both notre efforts et the cooperation of customers, including providing précis expédition information et maintaining effective communication with the courier.
We value et bienvenue feedback de toutes notre customers et remain open et transparent in notre communication. If you encounter any issues with your order delivery, we encourage you to contact Kicksown’s customer service team directly. We are dedicated to offering the meilleures possible solutions, including rescheduling delivery or processing a refund if a package cannot be delivered.
Thank you pour your understanding et support!
Kicksown Team