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Use the tracking link in your shipping confirmation email or visit our tracking page. Tracking can take a short time to update after the carrier receives your package.

Yes. Once the package is handed over to a local U.S. carrier such as UPS or USPS, a new local tracking number may be used for the final delivery.

You can contact us at support@kicksown.com our customer service team at any time, and we can help you check the latest tracking number so you can continue tracking the package with the local carrier.

Tracking may pause while a parcel is moving between facilities, clearing customs or waiting for the local carrier to scan it. If the status remains unchanged longer than the estimated delivery window, contact support with your order number.

Shipping to Sweden usually takes around 14 days in total. This generally includes about 2–3 days for warehouse processing and around 10 days for the courier delivery.

Please note that delivery times can occasionally vary slightly due to customs clearance, local carrier processing, or other logistics factors.

Yes. Once the package is handed over to a local U.S. carrier such as UPS or USPS, a new local tracking number may be used for the final delivery.

You can contact us at support@kicksown.com our customer service team at any time, and we can help you check the latest tracking number so you can continue tracking the package with the local carrier.

KICKSOWN serves international destinations. Available shipping options, charges and the current delivery estimate are shown at checkout for your destination.

Import duties and taxes may be charged by your destination country. These charges are determined by local authorities and may not be included in your checkout total unless explicitly stated.

Orders over $99 generally qualify for free standard shipping. However, some remote countries or regions may not be covered by our free-shipping service because shipping carriers charge additional delivery fees for those destinations.

In those cases, an extra shipping fee may be required, but it is usually not very high and depends on the destination and available shipping route. If you were charged close to $40, please send us your country or order details and we can help check why the shipping cost is higher than expected.

For shipments to Canada, import taxes or customs duties may occasionally apply depending on the order value and local customs regulations. These charges are determined by Canadian customs and are not included in the product price.

Most packages are delivered without any major additional fees, but if customs does charge taxes or duties, they would normally need to be paid by the recipient.

Customs inspections are a normal part of international shipping and may occasionally cause some delivery delays, even for prepaid-tax shipments.

If the tracking does not update for an extended period, please contact us at support@kicksown.com KICKSOWN customer service as soon as possible. Our team can check the shipment status and help you with the next steps if any further action is needed.

Delivery to Australia usually takes around 10–14 days, including approximately 2–3 days for warehouse processing and the remaining time for international shipping and local delivery.

If there has been no tracking movement for only three days, this is generally normal. Tracking updates can sometimes be delayed while the parcel is being processed or transferred between logistics facilities. If there is still no update for an extended period, please contact us at support@kicksown.com KICKSOWN customer service and we can help check the latest status.

“Airline handover problem at departure transport hub” usually means the package is still in the air transport and transfer process at the departure hub.

It is generally on its way to the destination country and should be handed over to the local delivery carrier soon. Tracking may take a little time to update during this stage.

“Failed attempt” usually means the courier was unable to complete the delivery, often because there was an issue with the address or no one was available to receive the package.

In most cases, the carrier will make another delivery attempt. If you need the package urgently, you can contact us at support@kicksown.com KICKSOWN customer service and we can provide the local carrier’s contact us at support@kicksown.com information so you can check the delivery arrangements directly.

The last-mile carrier can usually be identified once the package has entered the destination country and been handed over to a local delivery service.

The tracking page may show whether the final carrier is USPS, UPS, or another local courier. In some cases, a new local tracking number will also be generated after the handoff.

For orders shipped to Europe, including Sweden, customs duties, VAT, or other import charges may occasionally apply depending on the destination, order value, and local customs regulations.

These charges are determined by the local customs authorities and are generally not included in the product price unless otherwise stated at checkout. Most orders are delivered without significant additional charges, but if customs does assess VAT or duties, they may need to be paid by the recipient.

If you have questions about a specific order, please contact us at support@kicksown.com KICKSOWN customer service and we can help check the shipping method and available tax information.

It depends on what you value most. AliExpress is a large marketplace, so shipping speed, product quality, and after-sales service can vary significantly between individual sellers.

KICKSOWN focuses specifically on sneakers and provides order tracking, customer service, and after-sales assistance throughout the purchase. International delivery may take a little longer in some cases, but many customers prefer having a dedicated store and support team to contact us at support@kicksown.com if there is a sizing, shipping, or order issue.

If your priority is simply the fastest possible delivery, it is worth comparing the estimated delivery time before ordering. If product selection and dedicated customer support matter more, KICKSOWN can be worth the extra wait.

Review the Return & Refund Policy first, then contact support before sending an item back. Include your order number and the reason for the request. Items returned without authorization may not be accepted.

After an approved return is received and inspected, the support team will confirm the refund. Your bank or payment provider may need additional time to post it to your account.

If the wrong size was selected when placing the order, the item can be returned or exchanged, but the customer would need to cover the return and reshipping costs.

However, if our warehouse sends the wrong size or colorway by mistake, KICKSOWN will take responsibility for the related shipping costs and help arrange the replacement or return.

Yes. KICKSOWN’s standard return window is 7 days from the date the package is delivered.

To be eligible for a return, the shoes should remain unworn and in their original condition, with the original packaging, tags, and any included accessories kept intact. If the return request is submitted after the 7-day period, it may no longer be accepted.

If there is a quality issue or KICKSOWN sent the wrong size or colorway, please contact us at support@kicksown.com our customer service team as soon as possible so we can review the case separately.

Yes. If KICKSOWN cancels an order because the item is out of stock, the refund will be arranged back to your original payment method.

Refunds are usually processed within 1–3 business days, although the exact time for the funds to appear in your account may vary depending on your bank or payment provider. If you do not see the refund after several business days, please contact us at support@kicksown.com KICKSOWN customer service and we can help check the refund status.

Once a chargeback has been opened, KICKSOWN may be unable to issue a normal refund through the original payment system while the dispute is active. Chargeback cases can also take a relatively long time to be reviewed and resolved by the bank or payment provider.

If you prefer a faster refund or reshipment directly from KICKSOWN, you can contact us at support@kicksown.com our customer service team to confirm the solution first. If you then choose to cancel the chargeback, please let us know once the cancellation is confirmed so we can arrange the agreed refund or reshipment as soon as possible.

Please note that you should only cancel a chargeback if you are comfortable doing so, as your bank’s dispute rules may affect whether it can be reopened later.

Once the package has been shipped using Premium Shipping, the shipping fee has already been paid to the logistics provider, so it normally cannot be refunded separately simply because the tracking is temporarily stalled.

Tracking delays can occasionally happen due to customs, airline transfers, or local carrier processing. If there has been no update for an unusually long time, please contact us at support@kicksown.com KICKSOWN customer service with your order number. We can follow up with the carrier and help investigate the shipment.

Measure your foot length and compare it with the size information on the product page. Fit can vary by model, so check the specific product guidance before ordering.

Availability can change by model, color and size. Use the restock notification option when available, or contact support about the specific product and size.

Yes. KICKSOWN orders generally include the original shoe box and the standard accessories that come with the product, such as extra laces or other included items, when applicable.

Please note that the shoe box may occasionally have minor dents or damage from storage or international shipping, especially for discounted items, but this does not affect the shoes themselves. If a product does not include the original box or certain accessories, we will normally indicate this in the product information.

Yes, some customers choose the KICKSOWN mystery box for the surprise element. The exact contents vary from box to box and are not guaranteed in advance.

Depending on the mystery box type and value, it may include sneakers, apparel, accessories, or other KICKSOWN products. The specific model, colorway, and size availability can vary based on current inventory.

The original shoebox may sometimes be used as part of the shipping packaging to help reduce unnecessary package size and international shipping costs. However, we still take steps to protect the shoes and box during transit with additional protective packaging when needed.

Because international packages pass through multiple logistics facilities, we cannot guarantee that the shoebox will arrive in perfect condition, and minor dents or creases may occasionally occur. If keeping the original box in the best possible condition is important to you, please contact us at support@kicksown.com KICKSOWN customer service before shipment and we can ask the warehouse to add extra protection where possible.

KICKSOWN states that its products are authentic and quality checked before shipment. Visit the Authenticity page for the current published guarantee and supporting information.

Take clear photos of the product, packaging and shipping label as soon as possible. Contact support with your order number and the photos so the team can review the issue.

Yes, the products we sell are genuine. Some hard-to-find colorways may be priced around $110 because we source from different markets and suppliers, and pricing can vary depending on regional availability, inventory levels, and promotions.

A rare colorway does not always mean a significantly higher retail price, especially when we are clearing inventory or able to source it at a better cost. We focus on keeping our prices competitive while still providing authentic products.

Yes. KICKSOWN’s authenticity standards apply to all products we sell, not only Chinese brands. This includes Nike products as well.

Nike shoes sold through KICKSOWN are sourced through our established supplier network, and we do not intentionally sell counterfeit products. If you have concerns about a specific Nike model or colorway, you can contact us at support@kicksown.com KICKSOWN customer service with the product link or order number and we can provide additional information about the item.

Yes, Kicksown is a legitimate online store and we take customer security seriously. We offer secure payment options, international shipping with tracking, and customer support throughout the ordering process. If you ever have any questions about your order, shipping, sizing, or after-sales service, our team is available to assist you.

Yes, we have customers ordering from Kicksown from many different countries. Most orders are shipped with tracking, and delivery times can vary depending on the destination, customs clearance, and local carrier.

We always recommend checking independent customer reviews as well, and if you have any concerns before ordering, you can contact us at support@kicksown.com us directly. Our customer service team can also help with sizing, shipping, order tracking, and after-sales issues.

Yes, KICKSOWN regularly ships orders to customers in the United States, and most packages are delivered normally with tracking.

The most common issues, when they do occur, are usually minor logistics delays, such as customs processing, local carrier handoffs, or tracking updates taking some time to refresh. After a package enters the U.S., it may also receive a new UPS or USPS tracking number for final delivery.

Selection: KICKS CREW operates as a large marketplace and has a very broad sneaker selection. WOWSOLE is more focused on Li-Ning and Way of Wade products, while KICKSOWN carries a wide range of basketball and running shoes, including both major international brands and harder-to-find Chinese brands.

Price: KICKSOWN is often very competitive, especially on less common colorways and Chinese basketball shoes, and sneaker orders over $99 generally qualify for free shipping. By comparison, KICKS CREW currently lists a $35 shipping fee for US orders, with shipping charged per item.

Support: KICKSOWN provides customer service seven days a week and can assist directly with tracking, sizing, returns, exchanges, and shipping problems. KICKS CREW states that support inquiries typically receive a response within 2–3 business days, while WOWSOLE provides support primarily through email.

So, if you mainly want the largest marketplace-style selection, KICKS CREW may have an advantage. If you mainly shop for Way of Wade/Li-Ning, WOWSOLE is specialized in that area. If you want competitive pricing, a broad basketball-shoe selection, and more direct customer support, KICKSOWN is a strong option.

Yes. KICKSOWN has successfully delivered shoes to customers in the US, Europe, Australia, Canada, and many other countries.

Most orders are shipped with tracking, and customers can follow the package throughout the delivery process. International shipping can occasionally experience delays due to customs inspections, airline transfers, or local carrier handoffs, but these do not usually mean the package is lost.

If you are concerned about a specific order, you can contact us at support@kicksown.com KICKSOWN customer service with your order number and we can check the latest shipping status for you.

We can only speak for KICKSOWN’s own shipping service and cannot fairly evaluate another store’s reliability.

For US orders, KICKSOWN regularly ships with full tracking, and packages are typically handed over to local carriers such as USPS or UPS for final delivery. If the tracking is delayed or the local tracking number is unclear, our customer service team can also help check the latest logistics information.

If reliability is your main concern, we recommend comparing each store’s shipping policy, customer support, tracking availability, and after-sales service before ordering.

KICKSOWN sells genuine products, including the Nike GT Cut 4. Our products are sourced through established suppliers, and a lower price does not necessarily mean the shoes are counterfeit, as pricing can vary by market, inventory level, and promotions.

If you have concerns about a specific pair, you can contact us at support@kicksown.com KICKSOWN customer service with the product link or order number, and our team can help provide more information about the item before or after purchase.