Refusionspolitik

RETURN & REFUND POLICY

Important information about returns, exchanges, refunds, out-of-stock items, and shipping delays.

We recommend contacting us before returning any item to avoid unnecessary customs charges, delays, or rejected returns.

⏰ 1. Return Timeframe

  • Please request a return or exchange within 7 days of delivery.
  • Requests made more than 7 days after delivery will not be accepted.
  • Once your request is submitted, we will review it and reply with the approval result within 24 hours.

📦 2. How to Return

  1. Email our customer service team at Support@kicksown.com to request return approval.
  2. Once approved, we will provide the appropriate return warehouse address. We will assign the most suitable return address based on your location.
  3. After receiving return approval, you must:
    • Ship the item within 5 days.
    • Provide a valid tracking number.
Returns without prior approval, returns shipped after the approved timeframe, or returns without a valid tracking number may not be accepted.

🌍 3. Important International Return Notices

  • International return packages, especially packages returned to China, may be inspected by customs and may incur additional taxes, duties, handling fees, or other customs-related charges. These charges are the customer's responsibility unless the return is caused by a confirmed product defect or an error made by KICKSOWN.
  • Do not use FedEx for returns to China unless specifically instructed by our customer service team, as parcels may experience customs delays or detention.
  • We strongly recommend contacting us before returning any package to avoid unnecessary customs costs or delivery issues.

✅ 4. Return Requirements

  • Items must remain unused and unworn, with all original tags, accessories, and packaging intact.
  • Please include a paper note containing your order number and name inside the return package for verification.
  • Shoe boxes and original product packaging must not be used as the outer shipping box.

💳 8. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, your refund will be issued to your original payment method within 2–3 business days.
  • Please note that your bank, credit card provider, or payment platform may require additional time to process and post the refund.
If it has been more than 10 business days since your refund was approved and you still have not received it, please contact us at support@kicksown.com.
15% Return Processing & Restocking Fee

For returns requested for personal reasons (such as changing your mind, ordering the wrong size, or no longer wanting the item), a 15% return processing and restocking fee will be deducted from the refund amount.

This fee helps cover the operational work required to process returned items, including:

Return inspection → Condition verification → Quality check → Repackaging → Inventory processing → Restocking

This process helps ensure that each eligible returned item is carefully inspected and, when appropriate, restored to a resellable condition before being returned to inventory.

The 15% fee applies only to returns for personal reasons.

If the return is due to a defective item, wrong item, wrong size sent by KICKSOWN, or another confirmed error on our part, this fee will not be charged.

Unless the return is caused by our error or required otherwise by applicable law, return shipping costs are also the customer’s responsibility.

🚫 6. Non-Returnable Items

We generally do not accept returns for the following items:

  • Custom or personalized items
  • Items specifically marked as final sale or non-returnable
  • Gift cards
  • Items that have been worn, used, washed, damaged, or altered after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

🔄 7. Exchanges

To request an exchange, please choose one of the following options:

Option A – Fastest
  • Place a new order for the correct item or size.
  • Return the original item after receiving return approval.
  • Once the return is received and approved, we will process the applicable refund.
Option B – Standard
  • Send the original item back after receiving return approval.
  • After we receive and verify the return, we will arrange shipment of the replacement.
If the exchange is not caused by a product defect or an error made by KICKSOWN, return shipping costs and applicable return fees will be the customer's responsibility.

💳 8. Refunds

Once we receive and inspect your return, we will notify you of the refund approval status.

  • If approved, the refund will be issued to your original payment method within 2–3 business days.
  • Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
If it has been more than 10 business days since your refund was approved and you still have not received it, please contact us at Support@kicksown.com .

📭 9. Out-of-Stock & Order Shipping Notice

Out-of-Stock Policy

If an item you ordered becomes unavailable, we will notify you as soon as possible. You may choose one of the following solutions:

  • Exchange for another available item
  • Wait for restock
  • Receive a full refund for the unavailable item

Shipping Delay Policy

  • We generally aim to process and ship orders within 2–3 business days.
  • If shipment is delayed, we will make reasonable efforts to:
    • Inform you of the reason for the delay
    • Provide an updated estimated shipping timeline
    • Keep you informed of important changes to your order status

Additional Notice:

1. Risk Orders: For payment security and fraud prevention, we may ask you to confirm that the order was authorized by you.

2. Custom Orders: Please review and acknowledge the applicable customization terms before we begin processing a customized order.

Tip: Please check your email and SMS promptly after placing an order, as we may need additional information to process or ship your order.

🚚 10. Shipping & Return Cost Policy

  • We offer free shipping on eligible sneaker orders over $99 after successful payment.
  • If you return or exchange an eligible item for personal reasons rather than because of a confirmed product defect or KICKSOWN error, you may be responsible for:
    • 15% Return Processing & Restocking Fee
    • Return Shipping Costs
Shipping charges, duties, taxes, customs charges, and other third-party fees paid in connection with the original order may be non-refundable unless required by applicable law or unless the return results from an error made by KICKSOWN.
By placing an order with KICKSOWN, you acknowledge that you have reviewed this Return & Refund Policy. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.