You can reach us via the following email addresses:

📧 Support@kicksown.com (Customer Service)
📧 Cooperation@kicksown.com (Business Cooperation)
📧 Contact@kicksown.com (Feedback)

If you need a packing video, please leave your order number in the comments.

TikTok:
@kicksown_packing (Packing videos)
@kicksowncom
@kicksownews

Instagram:
@kicksowncom
@kicksownews
@kicksown_ellen
@slayyyyy_oo

X: @kicksowncom

Yes, we ship all over the world. We provide free shipping on orders over $99. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

KICKSOWN WEBSITE → TRACKING PAGE → FILL IN THE ORDER NUMBER → TRACK

We offer 100% authentic products with zero possibility of fake items.

If any product you receive is proven to be fake, we will refund three times the amount you paid.

Our system updates stock every day, but temporary shortages may occur due to delayed updates or items being out of stock.

You can subscribe to specific products on our website, and you will be notified automatically when they restock.

If a return is due to issues on our part, such as product quality problems or incorrect shipments, we will cover the full cost of international shipping fees and return shipping charges; you will not be required to pay any fees. If a return is due to personal reasons (such as not liking the item, ordering the wrong specifications, or the size not fitting), you will be responsible for the basic international shipping fee, and any applicable taxes will be settled according to the customs regulations of the destination country and the actual amount incurred.

Please take clear photos of the product’s overall appearance and packaging details as soon as possible, then contact us to submit a feedback report. We will provide a solution based on the specific circumstances. Even if the shoes themselves have no quality issues, we can still process a refund as long as you provide photos taken at the time of delivery to prove that the label was missing.

Hello, under normal circumstances—except for force majeure events such as hail, snowstorms, severe weather, or war—packages are typically delivered on time.

If you still wish to request compensation, please feel free to contact us at support@kicksown.com. Our customer support team will be happy to assist you and provide an appropriate solution.

The following situations are considered quality issues and qualify for free returns or exchanges (including free shipping):

① The product is damaged (not caused by the customer)

② The product cannot be used normally (e.g., missing parts that affect core functionality)

③ The product does not match the description (e.g., the material, size, or style differs from what is advertised on the page)

*We are not responsible for any damage resulting from normal use of the product. If you experience any issues with your product, please don’t hesitate to contact our customer support team at support@kicksown.com

1. Criteria for severe damage:
An item is considered severely damaged if it is unusable or defective due to manufacturing defects, shipping issues, or material failure. Minor scratches, normal wear, or cosmetic imperfections typically do not qualify.

2. Process for receiving a replacement:

Please contact our customer support at support@kicksown.com and provide photos showing the damage.

Once our team reviews and confirms the issue, we will arrange a free replacement or issue a refund if preferred.

Replacement items are usually shipped within 5-7 business days after approval.

We aim to make the process as smooth as possible and appreciate your understanding.

We support the following payment methods:

PayPal, Visa, Mastercard, American Express, Discover, Diners Club,
Amazon Pay, Apple Pay, Bancontact, Meta Pay, Google Pay, iDEAL, Shop Pay, Klarna, Afterpay.

If you experience any issues with payment, please contact our customer service for additional options.

In Peru, when customers purchase products from overseas, local banks may charge an additional value-added fee. This fee is collected by the bank according to local policy and is not paid to us as the seller.

Because this fee has already been paid to the bank, it will not be charged again when the package arrives at the local post office.

In other words, this is a local policy-related bank charge, not an extra fee from the seller or the shipping company.

When customers place a order, 3 days needed for preparing the packages. Because of the distance problem and the post questions, Peru packages take 1-2 months to arrive. It’s a time question, but the delivery is safe, so if you don’t mind this, you can purchase it.

The packages delivered to Chile will take 1-2 months in total because of the distance and the post itself, but the safety of the package is totally guaranteed. So, don’t worry about the process, and if you don't mind this duration, you can place orders.

There are Nike JA 3, Li-Ning JB 3, Gamma 1, Anta Kyrie series sneakers and many other popular one inside our mysterious box. Totally worthy!

1. Performance Guarantee:
Our customized sneakers are made from original shoes, so performance is guaranteed.

2. Normal Wear:
The painted design may naturally wear with frequent play.

3. Production Time:
Please allow 7–12 business days for production.

4. Sales Policy:
Each pair is made to order, so all sales are final. If that’s okay with you, go ahead and place your order!