Polityka wysyłki

Shipping Policy

Thank you for shopping with KICKSOWN. Please review our shipping policy before placing your order. This policy explains order processing, shipping options, tracking, customs fees, and delivery-related responsibilities.

Order Processing Time

Most orders are processed within 2-3 business days after your order is confirmed, excluding weekends and public holidays.

Because KICKSOWN sells sneakers and performance products that may require stock confirmation and quality checks, some orders may need additional handling time before shipment. If your order includes a pre-order item, customized product, limited-release item, or an item that requires extra verification, processing may take longer than usual.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Options and Estimated Delivery Time

Estimated delivery time starts after your order has been processed and handed over to the carrier. Delivery time may vary depending on your country or region, customs clearance, carrier workload, weather, holidays, and other factors outside our control.

Shipping Option Estimated Delivery Time Shipping Fee
Standard Shipping 7-21 business days $6.99 for orders under $100
Free Standard Shipping 7-21 business days Free for orders of $100 or more
Premium Shipping 6-8 business days $19.90

Note: Shipping rates shown above apply to eligible sneaker orders. The final shipping method and cost will be shown at checkout before payment.

Free Shipping

Orders of $100 or more qualify for free standard shipping where available. Free shipping applies to the order subtotal after discounts and before taxes, duties, or other fees unless otherwise stated at checkout.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update after the carrier receives the package.

You can also track your order through our order tracking page or by using the tracking link in your shipping confirmation email.

Multiple Packages

If your order contains multiple items, your order may be shipped in separate packages. Each shipment may have its own tracking number and may arrive at a different time.

Shipping Address Requirements

Please make sure your shipping address, phone number, and email address are accurate before placing your order. KICKSOWN is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

Our carriers may have limitations when shipping to P.O. Boxes, APO/FPO addresses, remote areas, or restricted locations. We recommend using a complete street address whenever possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for all customs duties, taxes, and import-related fees. KICKSOWN is not responsible for delays caused by customs clearance or for charges collected by customs authorities or carriers.

Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur due to customs inspections, high shipping volume, holidays, weather, carrier disruptions, incorrect addresses, or other events outside our control.

If your tracking has not updated for an unusual period of time, please contact us and we will help check the shipment status with the carrier.

Lost, Stolen, or Delivered Packages

If tracking shows that your package has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building reception, mailroom, or local carrier office.

If the package still cannot be located, contact us at support@kicksown.com with your order number and tracking number. We will help you review the situation and contact the carrier where possible.

KICKSOWN is not responsible for packages that are confirmed as delivered by the carrier to the correct shipping address. Any final resolution may depend on the carrier investigation result.

Refused Delivery or Failed Delivery

If a package is refused, unclaimed, rejected by customs, or returned because of an incorrect address or unpaid customs charges, the customer may be responsible for the original shipping cost, return shipping cost, customs fees, and any additional charges incurred.

Returns and Exchanges

Shipping fees are generally non-refundable unless the return is caused by our mistake or a verified product quality issue. For returns or exchanges requested for personal reasons, the customer is responsible for the return shipping cost and any applicable original shipping cost.

For full details, please review our Return & Refund Policy.

Need Help?

If you have questions about shipping or tracking, please contact us:

Please include your order number when contacting us so we can assist you faster.