🇪🇺 European Union Consumer Rights

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing any reason.

This right is granted under the EU Consumer Rights Directive.

⏰ 1. Return Period

You may request a return within:

• 14 calendar days from the date your order is delivered.

To exercise your right of withdrawal, please contact us before the 14-day period expires.

Email: Support@kicksown.com

📦 2. How to Return an Item

Step 1

Contact us at: Support@kicksown.com

Please provide:

• Order Number
• Full Name
• Email Address
• Reason for Return (optional)

Step 2

We will provide return instructions and the most suitable return address based on your location.

Step 3

Ship the item within 14 days after notifying us of your decision to return.

✅ 3. Return Conditions

Returned products must:

• Be in their original condition
• Include original packaging
• Include original accessories
• Include original tags where possible

Customers may inspect the product as they would in a retail store.

🔄 4. Exchanges

Customers may exchange products for:

• Different sizes
• Different colors
• Alternative products

Exchange requests are subject to product availability. If the requested replacement is unavailable, customers may choose a refund instead.

⚠️ 5. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• A defective item
• A damaged item
• An incorrect item
• An incorrect size shipped by us

Please contact us within 48 hours and provide photographs.

In such cases, KICKSOWN will:

• Provide a replacement, or
• Provide a full refund

🚫 6. Non-Returnable Items

The following products cannot be returned:

• Personalized products
• Customized products
• Products manufactured according to customer specifications
• Gift cards

These exclusions apply only where permitted under applicable law.

💳 7. Refund Policy

Once your returned item has been received and inspected:

• Refunds will be issued to the original payment method.
• Refunds will be processed within 7 days.
• You will receive email confirmation once the refund has been completed.

Depending on your payment provider, additional processing time may apply.

🚚 8. Return Shipping Costs

Customer Responsibility

If you are returning a product because:

• You changed your mind
• You ordered the wrong size
• You no longer want the item

You are responsible for return shipping costs.

KICKSOWN Responsibility

KICKSOWN will cover return shipping costs if:

• The product is defective
• The product is damaged during delivery
• We shipped the wrong product
• We shipped the wrong size

📭 9. Order Cancellation

Orders may be cancelled before shipment.

• If your order has not yet been shipped, a full refund will be issued.
• If your order has already shipped, the standard return procedure will apply.

📦 10. Out-of-Stock Products

If an item becomes unavailable after purchase, you may choose:

• A replacement item
• Waiting for restock
• A full refund

🚚 11. Shipping Delays

While we strive to dispatch all orders promptly, delays may occasionally occur.

If your shipment is delayed:

• We will notify you as soon as possible.
• We will provide updated shipping information.
• We will continue to provide updates until shipment.

📞 12. Contact Information

KICKSOWN Customer Support

Email: Support@kicksown.com

Website: www.kicksown.com

📝 EU Withdrawal Form

Complete and submit this form only if you wish to withdraw from your purchase.