You can reach us via the following email addresses:

📧 Support@kicksown.com (Customer Service)
📧 Cooperation@kicksown.com (Ouvrables Cooperation)
📧 Contact@kicksown.com (Feedback)

If you need a packing video, please leave your order number in the comments.

TikTok:
@Kicksown_packing (Packing videos)
@Kicksowncom
@Kicksownews

Instagram:
@Kicksowncom
@Kicksownews
@Kicksown_ellen
@slayyyyy_oo

X: @Kicksowncom

Yes, we ship toutes over the world. We provide Livraison gratuite on orders over $99. We run discounts et promotions toutes year, so stay tuned pour exclusif deals.

It depends on where you are. Orders processed here will take 1-3 ouvrables jours to arrive. Overseas deliveries can take anywhere de 7-21 jours. Delivery details will be provided in your confirmation email.

We use toutes major carriers et local courier partners. You’ll be asked to select a delivery method during checkout.

Kicksown WEBSITE → le suivi PAGE → FILL IN THE ORDER NUMBER → TRACK

We offer 100% authentic produits with zero possibility of fake items.

If any product you receive is proven to be fake, we will refund three times the amount you paid.

Notre system updates stock chaque day, but temporary shortages may occur due to delayed updates or items being out of stock.

You can subscribe to specific produits on notre website, et you will be notified automatically when they restock.

If a return is due to issues on notre part, such as product qualité problems or incorrect shipments, we will cover the full cost of international expédition fees et return expédition charges; you will not be required to pay any fees. If a return is due to personal reasons (such as not liking the item, ordering the wrong specifications, or the taille not fitting), you will be responsible pour the basique international expédition fee, et any applicable taxes will be settled according to the customs regulations of the destination country et the actual amount incurred.

Please take clear photos of the product’s overall appearance et packaging details as soon as possible, then contact us to submit a feedback report. We will provide a solution based on the specific circumstances. Even if the chaussures themselves have no qualité issues, we can still process a refund as long as you provide photos taken sur the time of delivery to prove that the label was missing.

Hello, under normal circumstances—except pour force majeure events such as hail, snowstorms, severe weather, or war—packages are typically delivered on time.

If you still wish to request compensation, please feel free to contact us sur support@kicksown.com. Notre customer support team will be happy to assist you et provide an appropriate solution.

The following situations are considered qualité issues et qualify pour free returns or exchanges (including Livraison gratuite):

① The product is damaged (not caused by the customer)

② The product cannot be used normally (e.g., missing parts that affect core functionality)

③ The product does not match the description (e.g., the material, taille, or style differs de what is advertised on the page)

*We are not responsible pour any damage resulting de normal use of the product. If you experience any issues with your product, please don’t hesitate to contact notre customer support team sur support@kicksown.com

1. Criteria pour severe damage:
An item is considered severely damaged if it is unusable or defective due to manufacturing defects, expédition issues, or material failure. Minor scratches, normal tenue, or cosmetic imperfections typically do not qualify.

2. Process pour receiving a replacement:

Please contact notre customer support sur support@kicksown.com et provide photos showing the damage.

Once notre team reviews et confirms the issue, we will arrange a free replacement or issue a refund if preferred.

Replacement items are usually shipped within 5-7 ouvrables jours after approval.

We aim to make the process as smooth as possible et appreciate your understanding.

We support the following payment methods:

PayPal, Visa, Mastercard, American Express, Découvrez, Diners Club,
Amazon Pay, Apple Pay, Bancontact, Meta Pay, Google Pay, iDEAL, Shop Pay, Klarna, Afterpay.

If you experience any issues with payment, please contact notre customer service pour additional options.

In Peru, when customers purchase produits de overseas, local banks may charge an additional value-added fee. This fee is collected by the bank according to local politique et is not paid to us as the seller.

Because this fee has already been paid to the bank, it will not be charged again when the package arrives sur the local post office.

In other words, this is a local policy-related bank charge, not an extra fee de the seller or the expédition company.

When customers place a order, 3 jours needed pour preparing the packages. Because of the distance problem et the post questions, Peru packages take 1-2 months to arrive. It’s a time question, but the delivery is safe, so if you don’t mind this, you can purchase it.

The packages delivered to Chile will take 1-2 months in total because of the distance et the post itself, but the safety of the package is totally guaranteed. So, don’t worry about the process, et if you don't mind this duration, you can place orders.

There are Nike JA 3, Li-Ning JB 3, Gamma 1, Anta Kyrie series sneakers et many other popular one inside notre mysterious box. Totally worthy!

1. Performance Guarantee:
Notre customized sneakers are made de original chaussures, so performance is guaranteed.

2. Normal Tenue:
The painted design may naturally tenue with frequent play.

3. Production Time:
Please autoriser 7–12 ouvrables jours pour production.

4. Sales Politique:
Each pair is made to order, so toutes sales are final. If that’s okay with you, go ahead et place your order!