Política de envío

Politica de envios

Gracias por comprar en Kicksown. Revisa nuestra Politica de envios antes de realizar tu pedido. Esta politica explica procesamiento de pedidos, opciones de envio, seguimiento, tarifas aduaneras, y responsabilidades relacionadas con la entrega.

Tiempo de procesamiento del pedido

Most orders are processed within 2-3 business days after your order is confirmed, excluding weekends y public holidays.

Because Kicksown sells zapatillas y performance products that may require stock confirmation y quality checks, some orders may need additional handling time before shipment. If your order includes a pre-order item, customized product, limited-release item, or an item that requires extra verification, processing may take longer than usual.

You will receive a shipping confirmation email with seguimiento information once your order has been shipped.

opciones de envio y Estimated Delivery Time

Estimated delivery time starts after your order has been processed y handed over to the carrier. Delivery time may vary depending on your country or region, customs clearance, carrier workload, weather, holidays, y other factors outside our control.

Shipping Option Estimated Delivery Time Shipping Fee
Standard Shipping 7-21 business days $6.99 para orders under $100
Free Standard Shipping 7-21 business days Free para orders of $100 or more
Premium Shipping 6-8 business days $19.90

Note: Shipping rates shown above apply to eligible sneaker orders. The final shipping method y cost will be shown en checkout before payment.

Envio gratis

Orders of $100 or more qualify para free standard shipping where available. Envio gratis applies to the order subtotal after discounts y before taxes, duties, or other fees unless otherwise stated en checkout.

seguimiento Your Order

Once your order ships, you will receive an email with a seguimiento number. Please allow up to 48 hours para seguimiento information to update after the carrier receives the package.

You can also track your order through our order seguimiento page or by using the seguimiento link in your shipping confirmation email.

Multiple Packages

If your order contains multiple items, your order may be shipped in separate packages. Each shipment may have its own seguimiento number y may arrive en a different time.

Shipping Address Requirements

Please make sure your shipping address, phone number, y email address are accurate antes de realizar tu pedido. Kicksown is not responsible para delays, failed delivery, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

Our carriers may have limitations when shipping to P.O. Boxes, APO/FPO addresses, remote areas, or restricted locations. We recommend using a complete street address whenever possible.

Customs, Duties, y Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated en checkout.

Customers are responsible para all customs duties, taxes, y import-related fees. Kicksown is not responsible para delays caused by customs clearance or para charges collected by customs authorities or carriers.

Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur due to customs inspections, alto shipping volume, holidays, weather, carrier disruptions, incorrect addresses, or other events outside our control.

If your seguimiento has not updated para an unusual period of time, please contact nosotros y we will help check the shipment status with the carrier.

Lost, Stolen, or Delivered Packages

If seguimiento shows that your package has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building reception, mailroom, or local carrier office.

If the package still cannot be located, contact nosotros en support@kicksown.com with your order number y seguimiento number. We will help you review the situation y contact the carrier where possible.

Kicksown is not responsible para packages that are confirmed as delivered by the carrier to the correct shipping address. Any final resolution may depend on the carrier investigation result.

Refused Delivery or Failed Delivery

If a package is refused, unclaimed, rejected by customs, or returned because of an incorrect address or unpaid customs charges, the customer may be responsible para the original shipping cost, return shipping cost, tarifas aduaneras, y any additional charges incurred.

Returns y Exchanges

Shipping fees are generally non-refundable unless the return is caused by our mistake or a verified product quality issue. para returns or exchanges requested para personal reasons, the customer is responsible para the return shipping cost y any applicable original shipping cost.

For full details, Revisa nuestra POLITICA DE DEVOLUCIONES Y REEMBOLSOS.

Need Help?

If you have questions about shipping or seguimiento, please contact nosotros:

Please include your order number when contacting nosotros so we can assist you faster.