Política de reembolso
.ks-policy {
max-width: 900px;
margin: 0 auto;
padding: 40px 24px;
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
color: #111;
line-height: 1.8;
font-size: 15px;
background: #fff;
}
.ks-policy h1 {
font-size: 34px;
line-height: 1.2;
margin: 0 0 12px;
font-weight: 700;
letter-spacing: -0.5px;
text-align: center;
}
.ks-policy .ks-subtitle {
text-align: center;
color: #666;
font-size: 15px;
margin-bottom: 36px;
}
.ks-policy .ks-intro {
background: #f7f7f7;
border: 1px solida #ececec;
border-radius: 16px;
padding: 18px 20px;
margin-bottom: 30px;
color: #333;
}
.ks-policy .ks-section {
padding: 28px 0;
border-top: 1px solida #e9e9e9;
}
.ks-policy .ks-section:first-of-type {
border-top: none;
padding-top: 0;
}
.ks-policy h2 {
font-size: 22px;
margin: 0 0 16px;
font-weight: 700;
display: flex;
align-items: center;
gap: 10px;
letter-spacing: -0.2px;
}
.ks-policy h3 {
font-size: 17px;
margin: 18px 0 10px;
font-weight: 700;
}
.ks-policy p {
margin: 0 0 12px;
color: #222;
}
.ks-policy ul,
.ks-policy ol {
margin: 10px 0 0 0;
padding-left: 20px;
}
.ks-policy li {
margin: 8px 0;
color: #222;
}
.ks-policy .ks-note {
background: #fafafa;
border-left: 4px solida #111;
padding: 14px 16px;
border-radius: 8px;
margin-top: 14px;
color: #333;
}
.ks-policy .ks-warning {
background: #fff8f3;
border: 1px solida #f3dcc8;
border-radius: 14px;
padding: 18px 20px;
margin-top: 12px;
}
.ks-policy .ks-alert {
background: #fff4f4;
border: 1px solida #f1c9c9;
border-radius: 14px;
padding: 16px 18px;
margin-top: 14px;
color: #9d1c1c;
font-weight: 600;
}
.ks-policy .ks-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 16px;
margin-top: 14px;
}
.ks-policy .ks-card {
background: #fafafa;
border: 1px solida #ececec;
border-radius: 14px;
padding: 18px;
}
.ks-policy .ks-card strong {
display: block;
margin-bottom: 8px;
font-size: 16px;
}
.ks-policy .ks-highlight {
font-weight: 700;
color: #000;
}
.ks-policy .ks-footer {
margin-top: 34px;
padding-top: 22px;
border-top: 1px solida #e9e9e9;
color: #555;
font-size: 14px;
text-align: center;
}
.ks-policy a {
color: #111;
text-decoration: underline;
}
@media (max-width: 768px) {
.ks-policy {
padding: 28px 16px;
font-size: 14px;
}
.ks-policy h1 {
font-size: 28px;
}
.ks-policy h2 {
font-size: 20px;
}
.ks-policy .ks-grid {
grid-template-columns: 1fr;
}
}
POLITICA DE DEVOLUCIONES Y REEMBOLSOS
Important information about returns, exchanges, refunds, out-of-stock items, y shipping delays.
We recommend contacting nosotros before returning any item to avoid unnecessary customs charges, delays, or rejected returns.
⏰ 1. Return Timeframe
- Please request a return or exchange within 7 days of delivery.
- Requests made more than 7 days late will not be accepted.
- Once your request is submitted, we will review it y reply with the approval result within 24 hours.
📦 2. How to Return
- Email our customer service equipo en Support@kicksown.com to request return approval.
- Once approved, we will provide the return warehouse address. We will assign the most suitable return address based on your location.
- After approval, you must:
- Ship the item within 5 days
- Provide a valid seguimiento number
Returns without prior approval, returns shipped late, or returns without a valid seguimiento number will not be accepted.
🌍 3. Important International Return Notices
- Around 80% of return packages sent to China may be inspected by customs, which may result in additional taxes of $50+. These charges are borne by the customer.
- Do NOT use FedEx para returns to China, as parcels may be detained by customs.
- We strongly recommend contacting nosotros before returning any package to avoid unnecessary customs costs.
✅ 4. Return Requirements
- Items must remain unused, with original tags y packaging intact.
- Please include a paper note with your order number y name inside the package para verification.
⚠️ 5. Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item:
- Contact nosotros immediately y provide clear photos of:
- The item (front y bottom)
- Tags
- Packaging
- We will evaluate the issue y provide a solution within 24 hours.
Serious Damage / Wrong Item
If the item is seriously damaged, or if you receive the wrong size or wrong estilo, we will offer either a free replacement or a full refund. In these cases, we will bear all related shipping costs.
* If the incorrect zapatillas have already been used, we are unable to process a refund.
🚫 6. Non-Returnable Items
We do not accept returns para the following items:
- Custom or personalized items
- Sale items
- Gift cards
If you are unsure whether your item is eligible, please contact nosotros before returning it.
🔄 7. Exchanges
To request an exchange, please choose one of the following options:
Option A – Fastest
- Place a new order para the correct item or size
- Return the original item
- Once the return is received, we will process your refund promptly
Option B – Standard
- Send back the original item first
- After we receive y verify the return, we will ship the replacement
If the exchange is not due to a product defect or our mistake, return shipping costs will be the customer’s responsibility.
💳 8. Refunds
Once we receive y inspect your return, we will notify you of the approval status.
- If approved, a refund will be issued to your original payment method within 2–3 business days.
- Please note that your bank or credit card provider may require additional time to process y post the refund.
If it has been more than 10 business days since your refund was approved y you still have not received it, please don't hesitate to contact nosotros at Support@kicksown.com.
📭 9. Out-of-Stock & Order Shipping Notice
Out-of-Stock Policy
If an item you ordered becomes unavailable, we will notify you as soon as possible. You may choose one of the following solutions:
- Exchange para another item
- Wait para restock
- Receive a full refund
Shipping Delay Policy
- We aim to ship orders within 2–3 business days.
- If shipment is delayed para any reason, we will:
- Inform you of the reason on the same day
- Provide the expected shipping timeline
- Update your order status daily until shipment
Additional Notice:
1. Risk orders: We may ask you to confirm that the order was placed by you.
2. Custom orders: Please review y acknowledge the applicable customization policies before we begin processing.
Tip: We also recommend checking your email or SMS promptly to avoid shipping delays.
🚚 10. Shipping & Return Cost Policy
- We offer Envio gratis on sneaker orders over $99 after successful payment.
- If you return or exchange an item para personal reasons rather than quality issues, you will be responsible for:
- The original shipping cost
- The return shipping cost